Shipping Policy

1. Overview

At Monidave Limited Liability, we are committed to delivering your décor, kitchen, living, bathroom, and outdoor products safely and on time. This Shipping Policy explains how we process and deliver orders placed through our website.

By ordering from us, you agree to the terms outlined below.

2. Processing Time

  • All orders require 1–3 business days for processing before shipment.

  • Orders placed on weekends or holidays will begin processing on the next business day.

  • Processing times may be extended during high-volume periods such as holidays, sales, or promotions.

3. Shipping Methods & Delivery Times

We partner with reputable carriers such as USPS, UPS, FedEx, and other regional couriers to ensure timely delivery.

Estimated delivery timeframe:

  • Standard Shipping: 3–9 business days

  • Expedited Shipping (if available): 2–4 business days

  • International Shipping (if offered): 7–21 business days, depending on destination and customs processing

Delivery times are estimates only and may vary due to:

  • Carrier delays

  • Weather conditions

  • Incorrect or incomplete addresses

  • Customs clearance for international orders

4. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Total order weight

  • Shipping destination

  • Selected shipping method

From time to time, we may offer free shipping promotions that will be clearly displayed on our website.

5. Order Tracking

Once your order has shipped:

  • You will receive a shipment confirmation email containing your tracking number.

  • Tracking information may take up to 24–48 hours to update after the carrier picks up your package.

6. Wrong or Incomplete Address

Customers are responsible for providing accurate and complete shipping details.
If an order is returned due to an incorrect or incomplete address:

  • Additional shipping fees may apply to reship the package.

  • Refunds will be processed minus the original shipping cost if the customer chooses to cancel instead of reship.

7. Damaged, Lost, or Stolen Packages

Damaged Items

If your order arrives damaged, defective, or with missing items, contact us within 48 hours with photos or video of the damage.

Lost or Stolen Packages

Once a package is marked as Delivered by the carrier, we are no longer responsible for its location.
If your package is lost in transit or stolen after delivery:

  • We will assist you in filing an investigation with the carrier.

  • Replacement or refund eligibility will be evaluated case-by-case.

8. International Shipping (If Applicable)

If international shipping is offered:

  • Customers are responsible for customs fees, import taxes, and duties imposed by the destination country.

  • We are not responsible for delays caused by customs inspections or regulations.

9. Split Shipments

If your order contains multiple items, they may be shipped separately due to:

  • Item availability

  • Inventory location

  • Packaging requirements

You will receive tracking information for each shipment.

10. Order Cancellations

Orders may only be canceled within 24 hours of purchase, provided they have not yet been processed or shipped.
Once a package has been shipped, cancellations are no longer possible and must follow the Returns & Refunds process.

11. Contact Us

If you have questions about shipping, tracking, or an existing order, please contact:

Monidave Limited Liability
📧 Email: monidavehairline@gmail.com
📞 Phone: 240-714-0876
📍 Billing Address:
1832 Whites Ferry Place
Crofton, Maryland 21114
United States